ok so i have verizon for pretty much everything. not all of it is by choice but i have cell/home ph/dsl i would have gotten their tv service buts not available in my area yet so i have directv and i love it. so even when FIOS does bcome available i still probly wont switch. any way my customer loyalty was tested the past 2 days and i had different feelings about them like every 5 mins for the past 2 days. the following will be those emotions via facebook statuses (of coarse)
ill type in this color to establish the time line
ok this status was a call made to verizon wireless so i could figure out how much it would be to cancel the 2nd ph on my acct. i didnt cancel it at that time, i was just calling to get pricing. then i find out my bill will go down $60 a mo which is great. so i hung up and posted this.
”its $80 if u do it now” = best thing ive heard all day
so after this i got a ph call asking me to participate in a survey about the ph call i jus had so i did and i went to check my email or somethin and i couldnt get on the internet cuz my dsl lite was blinking on my modem so i turn it off and back on like 10x and it finnally works. so then i posted this….
i ♥ how verizon wireless’s customer service makes my life easy. Verizon residential……. not so much (i only have ur dsl cuz comcast is out of my price range)
Thursday at 11:08am Friends and Networks · ·
so then the internet goes out again but this time all the lights on the modem were fine it kept givin me sum message about some proxy problem (i have no idea wut that means, wut its for or anything) i called their tech support and i got an automated message saying that theyre aware of the problem and most customers in western pa are affected and it will be fixed soon….blah blah blah. so im like great! no internet. but the weird thing was that my modem was still puttin out wifi cuz i could still do stuff on my ipod. and limewire was still working #weird….so anyway i posted this
its official verizon dsl sux balls! they havin problems so now im forced to access the internet via mobile devices
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Lmao! I love my verizon fios. I have all 3. Tv, internet, and phn. ♥♥ <<<<<<i chose not to respond to her cuz i was mad lol
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so any way back to the point. next status is self explanatory
Day 2 of no dsl. Bit wuts weird is that limewire still works, jus can’t access websites cuz of some proxy problem. VERIZON, GET UR SHIT TOGETHER!
so last nite i got tired of accessing facebook and twitter via ipodtouch so i decided to go play around with the settings with firefox. i remembered seeing the word proxy when my friend was tryin to set up the wifi on his ps3 so i kept gettin a message saying that the server or administrator was blocking the proxy or somethin so i did the most obvious thing… i turned the proxy off in the firefox settings…. i dont kno if thats bad or not and i do plan on puttin in back when verizon gets their shit 2gether but wutever it worked !
my internet is working!
14 hours ago Friends and Networks · · ·
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U finally paid the bill14 hours ago · · -
haha no… i went into the settings for firefox and turned some proxy shit off….internet explorer is still fucked but who cares i dont use it anyway14 hours ago · ·
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Uh oh…run!! 1, 2 (T) is coming for you. 3-4 better lock ur doors… Lol she’s back!!!6 hours ago · · -
lmao shut up dan!about an hour ago · ·
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so now that the saga is over i just dont understand how 2 parts of the same company operate so differently…. ive always had some problem in 1 way or another wit verizon residential. had problems just gettin an acct opened…that took like close to a month and a half (not exaggerating) had issues when i moved…all their customer service people are rude. verizon wireless is always polite and they always got their shit together. no billing issues….well i take that back…when i actived the 2nd ph on my acct they billed me for data charges but the ph was supposed to have free unl data for the 1st mo and 15$ a mo after. so i called about it…she credited my acct for the charges and she told me that my next bill will show a $15 charge 4 the internet but i should have a $15 misc credit bcuz it was supposed to be free for a mo…. i didnt even have to ask her to do it.. i called gave my name and password told her my bill was high cuz of the data and i wanted to kno why it was on there….and boom problem fixed in less then 10 mins…. so its always mixed emotions with verizon
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